Publications
Our teams aspire to make discoveries that impact everyone, and core to our approach is sharing our research and tools to fuel progress in the field.
Our teams aspire to make discoveries that impact everyone, and core to our approach is sharing our research and tools to fuel progress in the field.
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1 - 15 of 11274 publications
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Enterprise service centers, particularly in domains like People Operations, are critical hubs of organizational knowledge work. They face a persistent difficulty in disseminating the tacit, case-specific expertise of senior agents, which can lead to inconsistent service and slower onboarding for new hires. While existing Knowledge Management (KM) and Case-Based Reasoning (CBR) systems have improved the retrieval of historically similar cases, they inadvertently shift the cognitive burden of synthesizing this information to the time-constrained agent. This paper introduces the Dynamic Case Precedent (DCP) architecture, a novel socio-technical framework designed to address this gap. The DCP architecture moves beyond simple precedent recommendation to automated precedent synthesis. It achieves this by integrating a semantic retrieval model with the large-context reasoning capabilities of a generative Large Language Model (LLM). We propose a three-pillar framework—(1) Contextual Similarity Indexing, (2) Generative Insight Synthesis, and (3) Human-in-the-Loop Refinement. By analyzing multiple relevant historical cases to generate a concise summary of resolution patterns, the DCP architecture aims to reduce agent cognitive load, accelerate proficiency, and improve service consistency. This conceptual framework offers a new model for human-AI collaboration, framing the AI not as a mere information tool, but as an active partner in sensemaking.
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Browser fingerprinting is the practice of tracking users across the Web by collecting attributes from their devices and combining them to create unique identifiers. This practice poses major privacy risks to users, and more than a decade of research has quantified fingerprinting risks due to various attributes, leading browser developers to implement many privacy-enhancing changes. Early work used Shannon entropy to quantify risks. However, Shannon entropy can grow with dataset size, limiting the ability to compare datasets and results. Researchers then introduced normalized entropy as a measure for comparing browser fingerprinting datasets of different sizes and numerous works followed using normalized entropy for this purpose.
We identify and address a resulting problem in the fingerprinting literature. We show normalized entropy is ill-suited to compare datasets of different sizes — it decreases as dataset size increases. We show this both analytically and empirically, leveraging a recently published dataset of browser attributes commonly used for fingerprinting.
Given the unmet need for a better fingerprinting risk measure, we define a minimal set of desired properties for such a measure: scale-invariance, monotonicity and estimability. We then propose to use Tsallis entropy as a more interpretable fingerprinting risk measure. We evaluate Shannon, normalized, and Tsallis entropy with respect to the properties, and prove that only Tsallis entropy satisfies all of them.
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Who is At-Risk? Surveying the Prevalence of Risk Factors and Tech-Facilitated Attacks in the United States
Sharon Heung
Claire Weizenegger
Mo Houtti
Tara Matthews
Ashley Walker
2026
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A growing body of qualitative research has identified contextual risk factors that elevate people’s chances of experiencing digital-safety attacks. However, the lack of quantitative data on the population level distribution of these risk factors prevents policymakers and tech companies from developing targeted, evidence-based interventions to improve digital safety. To address this gap, we surveyed 5,001 adults in the United States to analyze: (1) the frequency of and relationship between digital-safety attacks (e.g., scams, harassment, account hacking), and (2) how these attacks align with 10 contextual risk factors. Nearly half of our respondents identify as resource constrained, which significantly correlates with higher likelihood of experiencing four common attacks. We also present qualitative insights to expand our understanding of the factors beyond the existing literature (e.g., “prominence” included high-visibility roles in local communities). This study provides the first large-scale quantitative analysis correlating digital-safety attacks with contextual risk factors and demographics.
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Taming the Variants Multi-Architecture Continuous Testing at Google
Sushmita Azad
Chandrakanth Chittappa
Ali Esmaeeli
Laura Macaddino
Sam Manfreda
David Margolin
Dharma Naidu
Sabuj Pattanayek
Sachin Sable
Ruslan Sakevych
Dushyant Acharya
Adrian Berding
Kevin Crossan
Wolff Dobson
Abhay Singh
19th IEEE International Conference on Software Testing, Verification and Validation (ICST) 2026, Daejeon, Republic of Korea, IEEE
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Enterprises are increasingly adopting multiple general-purpose computer architectures in the data center. This leads to new testing challenges as it creates demand to qualify the software for the additional architectures. Naively double-testing all software for both architectures is costly and unnecessary. Further, reconfiguring CI/CD to take advantage of the new architecture can be non-trivial at scale. This paper introduces CI/CD variants and an optimized testing cycle to solve these twin challenges. We empirically evaluate our solution's impact on human and machine expenses using 44k projects at Google on real production data. First, we estimate saving ~25% of machine expenses at the negligible cost of a few delayed breakage detections per day. Second, we estimate a 90+% reduction in human cost for migrating the configuration. All features described in this paper are now Generally Available at Google and we report this as an empirical case study in scaling CI/CD to new architectures.
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Source-to-source compilers may perform inefficiently by executing transpilation passes on scripts that do not contain the specific language features a pass is designed to transform, potentially leading to redundant processing. A compiler can analyze a script to generate a per-script feature map, for example, by identifying language features in its abstract syntax tree (AST). Before executing a transpilation pass, the compiler can check this map and may bypass the pass for that script if the specific feature targeted by the pass is not present. This feature map can also be dynamically updated throughout the compilation process as other passes transform the code. This method of conditional pass execution based on content-aware analysis may reduce redundant AST traversals, which could decrease overall compilation time and computational resource consumption.
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The Ontic-Epistemic Distinction: Implications for General Intelligence
Master's Thesis (2026) (to appear)
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The current pursuit of robust machine intelligence is largely predicated on a substrate independent, computational functionalist view of cognition, where sufficiently complex computational processing is expected to eventually yield generalized reasoning. This paper explores the ontological distinctions between these computational frameworks and biological cognition, specifically how these differences impact the capacity for semantic understanding. By analyzing phenomena such as the "reversal curse" where models fail to generalize the symmetry in identity relations (A=B implies B=A), and performance on novel reasoning benchmarks (e.g., ARC-AGI), this paper examines whether current model limitations are transient artifacts of scale or indicative of a distinct architectural category. Integrating Stevan Harnad’s “symbol grounding problem” with Evan Thompson’s biological model of “intrinsic normativity,” I investigate whether robust general intelligence might require sense-making: a process distinct from information processing, whereby an agent’s internal states are causally coupled with its environment via survival or system-wide stakes which grounds symbols in meaning. Current Large Language Models (LLMs) appear to lack this intrinsic normativity, and consequently may operate primarily as epistemic instruments rather than ontic agents. By introducing the concept of “ontic grounding”, this paper presents a potential framework for distinguishing between the simulation of reasoning and true understanding, which could have implications for AI safety and governance.
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Rank aggregation is a task of combining the rankings of items from multiple users into a single ranking that best represents the users' rankings. Alabi et al. (AAAI'22) presents differentially-private (DP) polynomial-time approximation schemes (PTASes) and 5-approximation algorithms with certain additive errors for the Kemeny rank aggregation problem in both central and local models. In this paper, we present improved DP PTASes with smaller additive error in the central model. Furthermore, we are first to study the footrule rank aggregation problem under DP. We give a near-optimal algorithm for this problem; as a corollary, this leads to 2-approximation algorithms with the same additive error as the 5-approximation algorithms of Alabi et al. for the Kemeny rank aggregation problem in both central and local models.
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Large language models (LLMs) are trained on web-scale corpora that exhibit steep power-law distributions, in which the distribution of knowledge is highly long-tailed, with most appearing infrequently. While scaling has improved average-case performance, persistent failures on low-frequency, domain-specific, cultural, and temporal knowledge remain poorly characterized. This paper develops a structured taxonomy and analysis of long-tail knowledge in large language models, synthesizing prior work across technical and sociotechnical perspectives.
We organize the literature along four complementary axes: how long-tail knowledge is defined, the mechanisms by which it is lost or distorted during training and inference, the technical interventions proposed to mitigate these failures, and the implications of these failures for fairness, accountability, transparency, and user trust. We further examine how existing evaluation practices obscure tail behavior and complicate accountability for rare but consequential failures. The paper concludes by identifying open challenges related to privacy, sustainability, and governance that constrain long-tail knowledge representation. Taken together, this paper provides a unifying conceptual framework for understanding how long-tail knowledge is defined, lost, evaluated, and manifested in deployed language model systems.
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Bi-level Hierarchical Neural Contextual Bandits for Online Recommendation
Yunzhe Qi
Yikun Ban
Allan Stewart
Chuanwei Ruan
Jiachuan He
Shishir Kumar Prasad
Haixun Wang
Jingrui He
Transactions on Machine Learning Research (2026)
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Contextual bandit algorithms aim to identify the optimal choice among a set of candidate arms, based on their contextual information. Among others, the neural contextual bandit algorithms have demonstrated generally superior performance compared to traditional linear and kernel-based methods. Nevertheless, neural methods are not inherently suitable to handle a large number of candidate arms due to their high computational cost when performing neural exploration.
Motivated by the widespread availability of arm category information (e.g., movie genres, retailer types), we formulate contextual bandits into a bi-level recommendation problem based on the accessible arm category information, and propose a novel neural bandit framework, named H2N-Bandit, which utilizes a bi-level hierarchical neural structure to mitigate the substantial computational cost found in conventional neural bandit methods.
To demonstrate its effectiveness, we provide the regret bound for H2N-Bandit under the over-parameterized neural bandit settings. Furthermore, to illustrate its efficiency, we conduct extensive experiments on multiple real-world public data sets with various specifications, showing that H2N-Bandit can significantly reduce the computational cost over existing non-linear methods while achieving better or comparable performances against state-of-the-art baselines.
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Automating AI research differs from general software engineering due to computationally expensive evaluation (e.g., model training) and opaque performance attribution. Current LLM-based agents struggle here, often generating monolithic scripts that ignore execution costs and causal factors. We introduce MARS (Modular Agent with Reflective Search), a framework optimized for autonomous AI research. MARS relies on three pillars: (1) Budget-Aware Planning via cost-constrained Monte Carlo Tree Search (MCTS) to explicitly balance performance with execution expense; (2) Modular Construction, employing a "Design-Decompose-Implement" pipeline to manage complex research repositories; and (3) Comparative Reflective Memory, which addresses credit assignment by analyzing solution differences to distill high-signal insights. MARS achieves state-of-the-art performance among open-source frameworks on MLE-Bench under comparable settings, maintaining competitiveness with the global leaderboard's top methods. Furthermore, the system exhibits qualitative "Aha!" moments, where 63% of all utilized lessons originate from cross-branch transfer, demonstrating that the agent effectively generalizes insights across search paths.
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From Correctness to Collaboration: A Human-Centered Taxonomy of AI Agent Behavior in Software Engineering
Sherry Y. Shi
Extended Abstracts of the 2026 CHI Conference on Human Factors in Computing Systems (CHI EA ’26), ACM, New York, NY, USA (2026)
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The ongoing transition of Large Language Models in software engineering from code generators into autonomous agents requires a shift in how we define and measure success. While models are becoming more capable, the industry lacks a clear understanding of the behavioral norms that make an agent effective in collaborative software development in the enterprise. This work addresses this gap by presenting a taxonomy of desirable agent behaviors, synthesized from 91 sets of user-defined rules for coding agents. We identify four core expectations: Adhere to Standards and Processes, Ensure Code Quality and Reliability, Solve Problems Effectively, and Collaborate with the User. These findings offer a concrete vocabulary for agent behavior, enabling researchers to move beyond correctness-only benchmarks and design evaluations that reflect the realities of professional software development in large enterprises.
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Peeking Ahead of the Field Study: Exploring VLM Personas as Support Tools for Embodied Studies in HCI
Xinyue Gui
Ding Xia
Mark Colley
Yuan Li
Vishal Chauhan
Anubhav Anubhav
Ehsan Javanmardi
Stela Hanbyeol Seo
Chia-Ming Chang
Manabu Tsukada
Takeo Igarashi
Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems (CHI 26)
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Field studies are irreplaceable but costly, time-consuming, and error-prone, which need careful preparation. Inspired by rapid-prototyping in manufacturing, we propose a fast, low-cost evaluation method using Vision-Language Model (VLM) personas to simulate outcomes comparable to field results. While LLMs show human-like reasoning and language capabilities, autonomous vehicle (AV)-pedestrian interaction requires spatial awareness, emotional empathy, and behavioral generation. This raises our research question: To what extent can VLM personas mimic human responses in field studies? We conducted parallel studies: 1) one real-world study with 20 participants, and 2) one video-study using 20 VLM personas, both on a street-crossing task. We compared their responses and interviewed five HCI researchers on potential applications. Results show that VLM personas mimic human response patterns (e.g., average crossing times of 5.25 s vs. 5.07 s) lack the behavioral variability and depth. They show promise for formative studies, field study preparation, and human data augmentation.
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Who Controls the Curriculum for AI? The Limits of Participatory Design for Educational AI
Michael Madaio
Learning Under Algorithmic Conditions, University of Minnesota Press (2026)
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Participatory design is a long-standing effort to shift control over technology design from technologists to users and communities impacted by technologies. For educational AI, this means involving students, families, teachers, and other stakeholders in shaping the design of AI systems. While promising, in this article, I situate the recent calls for participatory design of educational AI systems within a different historical tradition—that of contests over local control of educational curricula. I argue that approaches that attempt to steer the design and development of educational AI through participatory methods may inadvertently reproduce the history of political contestation of educational curricula, in ways that may privilege the most powerful communities, rather than those inequitably impacted. What might it look like to treat participatory AI design as a site for political contestation? How might these approaches avoid reproducing the same majoritarian tendencies that led to educational inequities in the first place?
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Generative AI (GenAI) is evolving from standalone tools to interconnected ecosystems that integrate chatbots, cloud platforms, and third-party services. While this ecosystem model enables personalization and extended services, it also introduces complex information flows and amplifies privacy risks. Existing solutions focus on system-level protections, offering little support for users to make meaningful privacy choices. To address this gap, we conducted two vignette-based survey studies with 486 participants and a followup interview study with 16 participants. We also explored users’ needs and preferences for privacy choice design across both GenAI personalization and data-sharing. Our results reveal paradoxical patterns: participants sometimes trusted third-party ecosystems more for personalization but perceived greater control in first-party ecosystems when data was shared externally. We discuss design implications for privacy choice interfaces that enhance transparency, control, and trust in GenAI ecosystems.
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Mining Attribute Subspaces for Efficient Fine-tuning of 3D Foundation Models
Yu Jiang
Hanwen Jiang
Vincent Chu
Brandon Y. Feng
Zhangyang Wang
Qixing Huang
IEEE/CVF Conference on Computer Vision and Pattern Recognition (2026)
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With the emergence of 3D foundation models, there is growing interest in fine-tuning them for downstream tasks, where LoRA is the dominant fine-tuning paradigm. As 3D datasets exhibit distinct variations in texture, geometry, camera motion, and lighting, there are interesting fundamental questions: 1) Are there LoRA subspaces associated with each type of variation? 2) Are these subspaces disentangled (i.e., orthogonal to each other)? 3) How do we compute them effectively? This paper provides answers to all these questions. We introduce a robust approach that generates synthetic datasets with controlled variations, fine-tunes a LoRA adapter on each dataset, and extracts a LoRA sub-space associated with each type of variation. We show that these subspaces are approximately disentangled. Integrating them leads to a reduced LoRA subspace that enables efficient LoRA fine-tuning with improved prediction accuracy for downstream tasks. In particular, we show that such a reduced LoRA subspace, despite being derived entirely from synthetic data, generalizes to real datasets. An ablation study validates the effectiveness of the choices in our approach.
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