Publications
Our teams aspire to make discoveries that impact everyone, and core to our approach is sharing our research and tools to fuel progress in the field.
Our teams aspire to make discoveries that impact everyone, and core to our approach is sharing our research and tools to fuel progress in the field.
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1 - 15 of 11258 publications
Improving Low-Vision Chart Accessibility via On-Cursor Visual Context
Yotam Sechayk
Hennes Rave
Max Radler
Mark Colley
Ariel Shamir
Takeo Igarashi
Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems (CHI 26)
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Despite widespread use, charts remain largely inaccessible for Low-Vision Individuals (LVI). Reading charts requires viewing data points within a global context, which is difficult for LVI who may rely on magnification or experience a partial field of vision. We aim to improve exploration by providing visual access to critical context. To inform this, we conducted a formative study with five LVI. We identified four fundamental contextual elements common across chart types: axes, legend, grid lines, and the overview. We propose two pointer-based interaction methods to provide this context: Dynamic Context, a novel focus+context interaction, and Mini-map, which adapts overview+detail principles for LVI. In a study with N=22 LVI, we compared both methods and evaluated their integration to current tools. Our results show that Dynamic Context had significant positive impact on access, usability, and effort reduction; however, worsened visual load. Mini-map strengthened spatial understanding, but was less preferred for this task. We offer design insights to guide the development of future systems that support LVI with visual context while balancing visual load.
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This framework manages AI agents by establishing behavioral boundaries and a persistent identity. It uses a multi-layered stack, combining safety rules with brand guidelines, to shape an agent's reasoning. Features include authority decay to limit power if confidence drops and memory segmentation to prevent data tampering. Centralized oversight ensures these digital representatives remain aligned with company policies through continuous monitoring and testing.
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CrossCheck: Input Validation for WAN Control Systems
Rishabh Iyer
Isaac Keslassy
Sylvia Ratnasamy
Networked Systems Design and Implementation (NSDI) (2026) (to appear)
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We present CrossCheck, a system that validates inputs to the Software-Defined Networking (SDN) controller in a Wide Area Network (WAN). By detecting incorrect inputs—often stemming from bugs in the SDN control infrastructure—CrossCheck alerts operators before they trigger network outages.
Our analysis at a large-scale WAN operator identifies invalid inputs as a leading cause of major outages, and we show how CrossCheck would have prevented those incidents. We deployed CrossCheck as a shadow validation system for four weeks in a production WAN, during which it accurately detected the single incident of invalid inputs that occurred while sustaining a 0% false positive rate under normal operation, hence imposing little additional burden on operators. In addition, we show through simulation that CrossCheck reliably detects a wide range of invalid inputs (e.g., detecting demand perturbations as small as 5% with 100% accuracy) and maintains a near-zero false positive rate for realistic levels of noisy, missing, or buggy telemetry data (e.g., sustaining zero false positives with up to 30% of corrupted telemetry data).
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In today's AI landscape, success depends not just on prompting large language models but on orchestrating them into intelligent systems that are scalable, compliant, and cost-effective. GenAI on Google Cloud is your hands-on guide to bridging that gap. Whether you're an ML engineer or an enterprise leader, this book offers a practical game plan for taking agentic systems from prototype to production.
Written by practitioners with deep experience in AgentOps, data engineering, and GenAI infrastructure, this guide takes you through real-world workflows from data prep and deployment to orchestration and integration. With concrete examples, field-tested frameworks, and honest insights, you'll learn how to build agentic systems that deliver measurable business value.
> Bridge the production gap that stalls 90% of vertical AI initiatives using systematic deployment frameworks
> Navigate AgentOps complexities through practical guidance on orchestration, evaluation, and responsible AI practices
> Build robust multimodal systems for text, images, and video using proven agent architectures
> Optimize for scale with strategies for cost management, performance tuning, and production monitoring
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Who Controls the Curriculum for AI? The Limits of Participatory Design for Educational AI
Michael Madaio
Learning Under Algorithmic Conditions, University of Minnesota Press (2026)
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Participatory design is a long-standing effort to shift control over technology design from technologists to users and communities impacted by technologies. For educational AI, this means involving students, families, teachers, and other stakeholders in shaping the design of AI systems. While promising, in this article, I situate the recent calls for participatory design of educational AI systems within a different historical tradition—that of contests over local control of educational curricula. I argue that approaches that attempt to steer the design and development of educational AI through participatory methods may inadvertently reproduce the history of political contestation of educational curricula, in ways that may privilege the most powerful communities, rather than those inequitably impacted. What might it look like to treat participatory AI design as a site for political contestation? How might these approaches avoid reproducing the same majoritarian tendencies that led to educational inequities in the first place?
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High-volume enterprise service organizations face a persistent challenge in transitioning from reactive support models to proactive, preventative ones. This paper introduces the Agentic Trend-to-Knowledge (ATK) methodology, a novel, autonomous framework designed to address this gap. The ATK methodology employs an AI agent that operates in a recurring, closed loop. It first uses a two-stage process for the autonomous thematic analysis of recent support cases to identify the most significant recurring issue. It then leverages Retrieval-Augmented Generation (RAG) to source relevant institutional knowledge. A key innovation is the agent's adaptive, bimodal response: if relevant knowledge is found, it drafts a proactive communication for human review; if a knowledge gap is detected, it autonomously creates a content creation task for the appropriate team. This transforms the agent from an automation tool into a proactive process owner that creates a virtuous cycle of continuous improvement for both case deflection and knowledge base quality. By automating the entire workflow from insight to action, the ATK framework provides a concrete methodology for shifting from a "human-in-the-loop" to a more strategic "human-on-the-loop" operational paradigm.
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Peeking Ahead of the Field Study: Exploring VLM Personas as Support Tools for Embodied Studies in HCI
Xinyue Gui
Ding Xia
Mark Colley
Yuan Li
Vishal Chauhan
Anubhav Anubhav
Ehsan Javanmardi
Stela Hanbyeol Seo
Chia-Ming Chang
Manabu Tsukada
Takeo Igarashi
Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems (CHI 26)
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Field studies are irreplaceable but costly, time-consuming, and error-prone, which need careful preparation. Inspired by rapid-prototyping in manufacturing, we propose a fast, low-cost evaluation method using Vision-Language Model (VLM) personas to simulate outcomes comparable to field results. While LLMs show human-like reasoning and language capabilities, autonomous vehicle (AV)-pedestrian interaction requires spatial awareness, emotional empathy, and behavioral generation. This raises our research question: To what extent can VLM personas mimic human responses in field studies? We conducted parallel studies: 1) one real-world study with 20 participants, and 2) one video-study using 20 VLM personas, both on a street-crossing task. We compared their responses and interviewed five HCI researchers on potential applications. Results show that VLM personas mimic human response patterns (e.g., average crossing times of 5.25 s vs. 5.07 s) lack the behavioral variability and depth. They show promise for formative studies, field study preparation, and human data augmentation.
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Optimizing large-language model (LLM) training and serving on large-sacle distributed systems with hundreds and thousands of accelerators is always a challenging task due to the fast evloving LLMs, strong domain expertise required, and various optimization goals from different worklaods. Existing methods rely on either handcrafted optimization performed by human experts, which is tedious and time-consuming or resource-intensive black-box searches, which lack the extensibility to keep pace with evolving models and hardware. To address this, we introduce PROMPTS, a novel multi-agent framework that complements traditional search methods with expert-informed reasoning. It automates the diagnosis of performance bottlenecks by synthesizing profiler data and leverages a knowledge base to propose optimized sharding configurations with detailed justifications.
Across eight real-world production workloads, PROMPTS demonstrated remarkable efficiency and accuracy, delivering performance improvements of up to 434%. These workloads spanned diverse model architectures, hardware platforms, computational scales, and various stages of the machine learning lifecycle (pre-training, serving, and post-training). In every case, the configuration adopted by human engineers was identified within the agent's top three proposals from a single invocation. Furthermore, the agent's top-ranked recommendation was the one ultimately adopted in 87.5% of cases, showcasing its ability to not only find optimized solutions, but also to correctly prioritize them. Our work establishes PROMPTS as a scalable, extensible, and explainable methodology for AI-assisted performance engineering in large-scale ML systems.
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Multimodal large language models (LLMs) integrate and process information from multiple modalities such as text, images, audio, and video, enabling complex tasks such as audio translation and visual question answering. While powerful, this complexity introduces novel vulnerabilities to sophisticated adversarial attacks. This survey paper provides a comprehensive overview of this rapidly expanding field, systematically categorizing attacks that range from manipulations of single modalities (e.g., perturbed images or audio) to those exploiting cross-modal interactions. We overview how these attacks exploit weaknesses in model fusion, attention mechanisms, and representation learning and provided analyses on their potential for real-world consequences.
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Large language models (LLMs) are trained on web-scale corpora that exhibit steep power-law distributions, in which the distribution of knowledge is highly long-tailed, with most appearing infrequently. While scaling has improved average-case performance, persistent failures on low-frequency, domain-specific, cultural, and temporal knowledge remain poorly characterized. This paper develops a structured taxonomy and analysis of long-tail knowledge in large language models, synthesizing prior work across technical and sociotechnical perspectives.
We organize the literature along four complementary axes: how long-tail knowledge is defined, the mechanisms by which it is lost or distorted during training and inference, the technical interventions proposed to mitigate these failures, and the implications of these failures for fairness, accountability, transparency, and user trust. We further examine how existing evaluation practices obscure tail behavior and complicate accountability for rare but consequential failures. The paper concludes by identifying open challenges related to privacy, sustainability, and governance that constrain long-tail knowledge representation. Taken together, this paper provides a unifying conceptual framework for understanding how long-tail knowledge is defined, lost, evaluated, and manifested in deployed language model systems.
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The Perfection Paradox: From Architect to Curator in AI-Assisted API Design
JJ Geewax
David R Karger
Extended Abstracts of the 2026 CHI Conference on Human Factors in Computing Systems (CHI EA '26), ACM, Barcelona, Spain, TBD
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Enterprise API design is often bottlenecked by the tension between rapid feature delivery and the rigorous maintenance of usability standards. We present an industrial case study evaluating an AI-assisted design workflow trained on API Improvement Proposals(AIPs). Through a controlled study with 16 industry experts, we compared AI-generated API specifications against human-authored ones. While quantitative results indicated AI superiority in 10 of 11 usability dimensions and an 87% reduction in authoring time, qualitative analysis revealed a paradox: experts frequently misidentified AI work as human (19% accuracy) yet described the designs as unsettlingly “perfect.” We characterize this as a “Perfection Paradox”—where hyper-consistency signals a lack of pragmatic human judgment. We discuss the implications of this perfection paradox, proposing a shift in the human designer’s role from the “drafter” of specifications to the “curator” of AI-generated patterns.
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Uncovering Relationships between Android Developers, User Privacy, and Developer Willingness to Reduce Fingerprinting Risks
Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems (CHI ’26) (2026)
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The major mobile platforms, Android and iOS, have introduced changes that restrict user tracking to improve user privacy, yet apps continue to covertly track users via device fingerprinting. We study the opportunity to improve this dynamic with a case study on mobile fingerprinting that evaluates developers’ perceptions of how well platforms protect user privacy and how developers perceive platform privacy interventions. Specifically, we study developers’ willingness to make changes to protect users from fingerprinting and how developers consider trade-offs between user privacy and developer effort. We do this via a survey of 246 Android developers, presented with a hypothetical Android change that protects users from fingerprinting at the cost of additional developer effort.
We find developers overwhelmingly (89%) support this change, even when they anticipate significant effort, yet prefer the change be optional versus required. Surprisingly, developers who use fingerprinting are six times more likely to support the change, despite being most impacted by it. We also find developers are most concerned about compliance and enforcement. In addition, our results show that while most rank iOS above Android for protecting user privacy, this distinction significantly reduces among developers very familiar with fingerprinting. Thus there is an important opportunity for platforms and developers to collaboratively build privacy protections, and we present actionable ways platforms can facilitate this.
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The rapid expansion of the Internet of Things (IoT) and smart home ecosystems has led to a fragmented landscape of user data management across consumer electronics (CE) such as Smart TVs, gaming consoles, and set-top boxes. Current onboarding processes on these devices are characterized by high friction due to manual data entry and opaque data-sharing practices. This paper introduces the User Data Sharing System (UDSS), a platform-agnostic framework designed to facilitate secure, privacy-first PII (Personally Identifiable Information) exchange between device platforms and third-party applications. Our system implements a Contextual Scope Enforcement (CSE) mechanism that programmatically restricts data exposure based on user intent—specifically distinguishing between Sign-In and Sign-Up workflows. Unlike cloud-anchored identity standards such as FIDO2/WebAuthn, UDSS is designed for shared, device-centric CE environments where persistent user-to-device bind-ing cannot be assumed. We further propose a tiered access model that balances developer needs with regulatory compliance (GDPR/CCPA). A proof-of-concept implementation on a reference ARMv8 Linux-based middleware demonstrates that UDSS reduces user onboarding latency by 65% and measurably reduces PII over-exposure risk through protocol-enforced data minimization. This framework provides a standardized approach to identity management in the heterogeneous CE market.
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ConvApparel: A Benchmark Dataset and Validation Framework for User Simulators in Conversational Recommenders
Guy Tennenholtz
Jihwan Jeong
Proceedings of the 19th Conference of the European Chapter of the Association for Computational Linguistics (EACL-26), Rabat, Morocco (2026), pp. 5270-5304
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LLM-based user simulators are a scalable solution for improving conversational AI, but a critical realism gap undermines their effectiveness. To close this gap, we introduce a framework for building and validating high-fidelity simulators. We present a novel dataset of human-AI shopping conversations designed to capture a wide spectrum of user experiences. To measure fidelity, we propose a hybrid evaluation protocol that combines statistical alignment with a learned, discriminator-based Human-Likeness Score. Our most sophisticated simulator, trained via reinforcement learning with iterative critique, achieves a significant leap in realism. Critically, we demonstrate through counterfactual validation that our simulator—trained exclusively on optimal interactions—realistically adapts its behavior to suboptimal system responses, mirroring real user reactions and marking a key advance in creating reliable simulators for robust AI development.
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