Jens Riegelsberger

Jens Riegelsberger

Jens Riegelsberger is a UX Director at Google and manages UX teams for Search, Maps, and User Accounts, as well as Google's UXR infrastructure team. He received his Ph.D. in Human Computer Interaction from University College London and was deputy editor of IJHCS. Before joining Google, Jens worked at UX consultancy LBi and taught as a guest professor at the University of the Arts in Berlin; prior work experiences include Microsoft Research, Amazon, and Apple.
Authored Publications
Google Publications
Other Publications
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    Project Pokerface: Building a User-Centered Culture at Scale
    Asif Baki
    Pat Bowen
    Brianna Brekke
    Elizabeth Ferrall-Nunge
    Gueorgi Kossinets
    Nina Weber
    Marissa Mayer
    Extended Abstracts of CHI 2013, ACM, New York, NY
    Preview
    A Room with a View: Understanding Users' Stages in Picking a Hotel Online
    Michelle Lee
    Scott Lederer
    Extended Abstracts of CHI 2012, ACM, New York, NY
    Preview abstract We describe how we built a model for user decision making during local search tasks, specifically hotels. We differentiate between affective and functional needs and identify the following stages and related information needs: 0: Lay of the land; 1: Generating options; 2: Scanning for attractors and detractors; 3: Due diligence. We contrast this framework with existing consumer decision-making models. We close by describing how this model influenced the development of the recently launched experiment, Google Hotel Finder View details
    From Basecamp to Summit: Scaling Field Research Across 9 Locations
    Audrey Yang
    Konstantin Samoylov
    Elizabeth Nunge
    Molly Stevens
    Patrick Larvie
    CHI 2011 Extended Abstracts, ACM, New York, NY
    Preview abstract In this case study we discuss the mechanics of running a complex field research project within one week: 32 field visits, 4 countries, 9 locations, 10+ researchers, 30+ observers. We outline the goals that lead to this project plan, and the tools and processes we developed to succeed under the constraints given. We discuss in particular (1) the role of ongoing in-field analysis and data sharing, (2) the role of basecamp as a centralized mission control center and real-time analysis hub, and (3) the added value of running the study and initial analysis in such a compressed time frame. We close with a reflection on the strengths and weaknesses of this approach, as well as ideas for future improvements. View details
    Ignore These At Your Peril: Ten principles for trust design
    M. Angela Sasse
    Trust 2010. 3rd International Conference on Trust and Trustworthy Computing
    Preview abstract Online trust has been discussed for more than 10 years, yet little practical guidance has emerged that has proven to be applicable across contexts or useful in the long run. 'Trustworthy UI design guidelines' created in the late 90ies to address the then big question of online trust: how to get shoppers online, are now happily employed by people preparing phishing scams. In this paper we summarize, in practical terms, a conceptual framework for online trust we've established in 2005. Because of its abstract nature it is still useful as a lens through which to view the current big questions of the online trust debate - largely focused on usable security and phishing attacks. We then deduct practical 10 rules for providing effective trust support to help practitioners and researchers of usable security. View details
    The mobile revolution: using technology to transform fieldwork
    Patrick Larvie
    Olga Khroustaleva
    Yelena Nakhimovsky
    Proceedings of EPIC (Ethnographic Practice in Industry Conference)(2009), pp. 295-297
    Preview
    Google Internationalization Quality Control Framework
    Andrew Swerdlow
    Manish Bhargava
    Laura Cuozzo
    33rd Internationalization & Unicode Conference(2009)
    Preview
    Overcoming challenges in mobile UX research methods and tools
    Yelena Nakhimovsky
    Dean Eckles
    CHI 2009 Extended Abstracts, ACM, New York, pp. 2747-2750
    Preview
    Mobile User Experience Research: Challenges, Methods & Tools
    Yelena Nakhimovsky
    Dean Eckles
    CHI 2009 Extended Abstracts, ACM, New York, pp. 4795-4798
    Preview abstract The main goal of this CHI 2009 workshop was to bring together researchers from industry and academia, designers, and creators of mobile research tools to discuss methods, tools and infrastructure for mobile UX and HCI research. To achieve this goal, we: Provided a forum for participants to share past experiences, success stories, failures and associated learnings, as well as recurring problems; Jointly prioritized these; Mapped out the dimensions required of mobile research tools, and translate some of these into draft requirements and low-fidelity prototypes for novel research tools. Details and videos can be found at http://sites.google.com/site/chi09mobileworkshop View details
    The application of forgiveness in social system design
    Asimina Vasalou
    Adam Joinson
    Proceedings of CHI 2009, ACM, New York, pp. 225-228
    Preview
    From Logs to People: Field Research at Google
    Olga Khroustaleva
    Being Seen: Paradoxes and Practices of (in)Visibility - Conference Proceedings of EPIC 2009, American Antrhopological Association, 2200 Wilson Blvd, Suite 600 • Arlington, VA 22201(2008), pp. 329-330
    Preview
    User experience at Google: focus on the user and all else will follow
    Irene Au
    Richard Boardman
    Robin Jeffries
    Patrick Larvie
    Antonella Pavese
    Kerry Rodden
    Molly Stevens
    Conference on Human Factors in Computing Systems - CHI, ACM Press, New York, NY, US(2008), pp. 3681-3686
    Preview
    Now You See It, Now You Don’t: Ethnography and Selective Visibility in the Technology Sector
    Patrick Larvie
    Being Seen: Paradoxes and Practices of (in)Visibility - Conference Proceedings of EPIC 2009, American Antrhopological Association, 2200 Wilson Blvd, Suite 600 • Arlington, VA 22201(2008), pp. 253-266
    Preview
    Recovering trust and avoiding escalation: an overlooked design goal of social systems
    Asimina Vasalou
    Proc. of Conference on Human Factors in Computing Systems - CHI 2008, ACM Press, New York, NY, US, pp. 3333-3338
    Preview
    Trust in Mediated Interactions.
    M. Angela Sasse
    John D. McCarthy
    The Oxford Handbook of Internet Psychology, Oxford University Press, Oxford, United Kingdom(2007), pp. 53-69
    Personality Matters: Incorporating Detailed User Attributes and Preferences into the Matchmaking Process
    Scott J. Counts
    Shelly D. Farnham
    Bruce C. Philips
    HICSS(2007)
    Sounds good to me: effects of photo and voice profiles on gaming partner choice
    Scott Counts
    Shelly D. Farnham
    Bruce C. Philips
    Proc. 20th Conference on Computer Supported Cooperative Work, ACM SIGCHI, Banff(2006)
    Reinventing trust, collaboration, and compliance in social systems
    Asimina Vasalou
    Philip Bonhard
    Anne Adams
    Extended Abstracts CHI'06, ACM(2006)
    Rich Media, Poor Judgement? A Study of Media Effects on Users' Trust in Expertise
    M. Angela Sasse
    John D. McCarthy
    Proceedings of the British HCI Conference, Springer(2005), pp. 267-284
    The Mechanics of Trust: A Framework for Research and Design
    M. Angela Sasse
    John D. McCarthy
    International Journal of Human-Computer Studies, 62(2005), pp. 381-422
    Divide and Conquer: The role of trust and assurance in the design of secure socio-technical systems
    Ivan Flechais
    M. Angela Sasse
    Proceedings of the 2005 workshop on New security paradigms, ACM, New York, NY, pp. 33 - 41
    Do People Trust Their Eyes More Than Ears? Media Bias in Detecting Cues of Expertise
    M. Angela Sasse
    John D. McCarthy
    Extended Abstracts CHI'05, ACM, New York, NY(2005)
    The Geometry of Web Search
    John D. McCarthy
    M. Angela Sasse
    Proceedings of British HCI 2004, Springer, London, UK
    The Designer's Dilemma: Approaches to the Free Rider Problem in Knowledge Sharing Systems.
    John D. McCarthy
    Proceedings of 6th International Conference on the Design of Cooperative Systems (COOP 2004)
    Designing E-Commerce Applications for Consumer Trust.
    M. Angela Sasse
    Trust in the Network Economy, Springer, Vienna, Austria(2003)
    Interpersonal Cues and Consumer Trust in E-commerce
    Extended Abstracts CHI'03, ACM, New York, NY(2003), pp. 674-675
    The Researcher's Dilemma: Evaluating Trust in Computer Mediated Communications.
    M. Angela Sasse
    John D. McCarthy
    International Journal of Human Computer Studies, 58(2003), pp. 759-781
    Shiny Happy People Building Trust? Photos on e-Commerce Websites and Consumer Trust.
    M. Angela Sasse
    John D. McCarthy
    Proceedings of CHI 2003, ACM, New York, USA, pp. 121-128
    Doctoral Consortium: The Effect of Facial Cues on Trust in e-Commerce Systems
    Proceedings of British HCI 2002, Volume II
    Trustbuilders and trustbusters: The role of trust cues in interfaces to e-commerce applications
    M. Angela Sasse
    Proceedings of 1st IFIP Conference on e-commerce, e-business, e-government (i3e), Kluwer(2001), pp. 17-30