Jens Riegelsberger
Jens Riegelsberger is a UX Director at Google and manages UX teams for Search, Maps, and User Accounts, as well as Google's UXR infrastructure team. He received his Ph.D. in Human Computer Interaction from University College London and was deputy editor of IJHCS. Before joining Google, Jens worked at UX consultancy LBi and taught as a guest professor at the University of the Arts in Berlin; prior work experiences include Microsoft Research, Amazon, and Apple.
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Project Pokerface: Building a User-Centered Culture at Scale
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Asif Baki
Pat Bowen
Brianna Brekke
Elizabeth Ferrall-Nunge
Gueorgi Kossinets
Nina Weber
Marissa Mayer
Extended Abstracts of CHI 2013, ACM, New York, NY
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We describe how we built a model for user decision making during local search tasks, specifically hotels. We differentiate between affective and functional needs and identify the following stages and related information needs: 0: Lay of the land; 1: Generating options; 2: Scanning for attractors and detractors; 3: Due diligence. We contrast this framework with existing consumer decision-making models. We close by describing how this model influenced the development of the recently launched experiment, Google Hotel Finder
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From Basecamp to Summit: Scaling Field Research Across 9 Locations
Audrey Yang
Konstantin Samoylov
Elizabeth Nunge
Molly Stevens
Patrick Larvie
CHI 2011 Extended Abstracts, ACM, New York, NY
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In this case study we discuss the mechanics of running a complex field research project within one week: 32 field visits, 4 countries, 9 locations, 10+ researchers, 30+ observers. We outline the goals that lead to this project plan, and the tools and processes we developed to succeed under the constraints given. We discuss in particular (1) the role of ongoing in-field analysis and data sharing, (2) the role of basecamp as a centralized mission control center and real-time analysis hub, and (3) the added value of running the study and initial analysis in such a compressed time frame. We close with a reflection on the strengths and weaknesses of this approach, as well as ideas for future improvements.
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Ignore These At Your Peril: Ten principles for trust design
M. Angela Sasse
Trust 2010. 3rd International Conference on Trust and Trustworthy Computing
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Online trust has been discussed for more than 10 years, yet little practical guidance has emerged that has proven to be applicable across contexts or useful in the long run. 'Trustworthy UI design guidelines' created in the late 90ies to address the then big question of online trust: how to get shoppers online, are now happily employed by people preparing phishing scams. In this paper we summarize, in practical terms, a conceptual framework for online trust we've established in 2005. Because of its abstract nature it is still useful as a lens through which to view the current big questions of the online trust debate - largely focused on usable security and phishing attacks. We then deduct practical 10 rules for providing effective trust support to help practitioners and researchers of usable security.
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Overcoming challenges in mobile UX research methods and tools
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Yelena Nakhimovsky
Dean Eckles
CHI 2009 Extended Abstracts, ACM, New York, pp. 2747-2750
Mobile User Experience Research: Challenges, Methods & Tools
Yelena Nakhimovsky
Dean Eckles
CHI 2009 Extended Abstracts, ACM, New York, pp. 4795-4798
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The main goal of this CHI 2009 workshop was to bring together researchers from industry and academia, designers, and creators of mobile research tools to discuss methods, tools and infrastructure for mobile UX and HCI research. To achieve this goal, we:
Provided a forum for participants to share past experiences, success stories, failures and associated learnings, as well as recurring problems;
Jointly prioritized these;
Mapped out the dimensions required of mobile research tools, and translate some of these into draft requirements and low-fidelity prototypes for novel research tools.
Details and videos can be found at http://sites.google.com/site/chi09mobileworkshop
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Google Internationalization Quality Control Framework
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Andrew Swerdlow
Manish Bhargava
Laura Cuozzo
33rd Internationalization & Unicode Conference (2009)
The mobile revolution: using technology to transform fieldwork
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Patrick Larvie
Olga Khroustaleva
Yelena Nakhimovsky
Proceedings of EPIC (Ethnographic Practice in Industry Conference) (2009), pp. 295-297
