Right to be Delisted: Attitudes toward delisting of public interest information

Despite the advent of legislation such as the General Data Protection Regulation (GDPR) with its associated "Right to be Forgotten" (RTBF), few, if any, studies have measured user reactions to realistic edge cases with public-interest content. Surveying both users covered by and excluded from RTBF, this vignette-based survey experiment sought to better understand how users think of delisting content from search engine results and what factors influence user perceptions. While leaving information accessible in search engine results generally leads to warmer feelings towards those search engines than delisting it, we find that users do prefer different outcomes
depending on contextual elements specific to given cases. We also find that whether a country has active RTBF legislation does seem to be associated with both knowledge and attitudes about RTBF, but is unlikely to explain all of it. These results indicate a complex context around removing public-interest content from search engines’ results; it is essential that experts sensitive to local context perform the review in order to ensure that removal requests are handled in a way that meets users’ expectations.