Clinicians’ Experiences with EHR Documentation and Attitudes Toward AI-Assisted Documentation
Abstract
In September 2019, Stanford Medicine and Google Health conducted a comprehensive study of primary care providers’ (PCP) experiences with documentation in the electronic health record (EHR), and their attitudes toward artificial intelligence (AI)-assisted documentation. This study surveyed 50 PCPs at Stanford Medicine in Phase 1, and an additional 204 PCPs across the United States in Phase 2. This report is a synthesis of the findings across both studies.
The goals for this research were to learn about primary care providers'
1. Documentation tasks, workflows, and time commitment;
2. Perspectives on the most cognitively helpful and clerically burdensome aspects of documentation;
3. Preferences for AI-enabled assistance with specific documentation tasks;
4. Perspectives and lessons learned from experiences with human scribe-enabled documentation;
This report aims to inform the design of the next generation of AI-enabled documentation technologies for primary care providers, based on an in-depth understanding of their workflow, needs, attitudes, and preferences.
Research Areas
