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Postmortem Action Items: Plan the Work and Work the Plan

;login:, vol. Spring 2017 (2017)


This article follows up SRE Book chapter “Postmortem Culture: Learning from Failure." Here, we address the challenges in designing an appropriate action item plan and then executing that plan. We discuss best practices for developing high-quality action items (AIs) for a postmortem, plus methods of ensuring these AIs actually get implemented.