“Made by people, described by people”: Audio Description Professionals’ Work Practices and Perspectives on AI

Audio description (AD) narrates important visual details which are played during dialogue gaps in video soundtracks, making them accessible to blind and low vision (BLV) audiences. AD professionals (producers, writers, narrators, mixers, and quality control specialists) possess expert knowledge of AD development and the constraints that affect their work. However, their perspectives remain largely absent in AD research. We present interviews with 17 AD professionals (8 BLV), detailing their workflows to produce AD for recorded media and live theater. We additionally explore their perspectives on recent changes impacting their work, revealing tensions between advocacy for culturally-competent AD and the rise of automations--some beneficial, others with concerning implications for AD quality. Highlighting these tensions, we offer research directions to support AD professionals, and we pose guiding questions for AD and AI innovators on preserving the high-quality human touch professionals consider fundamental to the accessibility provision.