ConvApparel: A Benchmark Dataset and Validation Framework for User Simulators in Conversational Recommenders

LLM-based user simulators are a scalable solution for improving conversational AI, but a critical realism gap undermines their effectiveness. To close this gap, we introduce a framework for building and validating high-fidelity simulators. We present a novel dataset of human-AI shopping conversations designed to capture a wide spectrum of user experiences. To measure fidelity, we propose a hybrid evaluation protocol that combines statistical alignment with a learned, discriminator-based Human-Likeness Score. Our most sophisticated simulator, trained via reinforcement learning with iterative critique, achieves a significant leap in realism. Critically, we demonstrate through counterfactual validation that our simulator—trained exclusively on optimal interactions—realistically adapts its behavior to suboptimal system responses, mirroring real user reactions and marking a key advance in creating reliable simulators for robust AI development.