The dataset consists of 13,215 task-based dialogs in English, including 5,507 spoken and 7,708 written dialogs created with two distinct procedures. Each conversation falls into one of six domains: ordering pizza, creating auto repair appointments, setting up ride service, ordering movie tickets, ordering coffee drinks and making restaurant reservations.
Two-person, spoken dialogs were created using a Wizard of Oz methodology in which crowdsourced workers played the role of a 'user' and trained call center operators played the role of the 'assistant'. In this way, users were led to believe they were interacting with an automated system while it was in fact a human, allowing them to express their turns in natural ways but in the context of an automated interface.
For the written dialogs, we engaged crowdsourced workers to write the full conversation themselves based on scenarios outlined for each task, thereby playing roles of both the user and assistant. In a departure from traditional annotation techniques dialogs are labeled with simple API arguments.
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