- Qiaosi Wang
- Michael Adam Madaio
- Shivani Kapania
- Shaun Kane
- Michael Terry
- Lauren Wilcox
Abstract
The shift towards Responsible AI (RAI) in the tech industry necessitates new practices and adaptations to roles. To understand practices at the intersection of user experience (UX) and RAI, we conducted an interview study with industrial UX practitioners and RAI subject matter experts, both of whom are actively involved in addressing RAI concerns, both early in and throughout the development of new AI-based prototypes, demos, and products. Many of the specific practices and their associated challenges have yet to be surfaced, and distilling them offers a critical view into how practitioners' roles are adapting to meet present-day RAI challenges. We present and discuss three emerging practices in which RAI is being enacted and reified in UX work. We conclude by arguing that the emerging practices, goals, and types of expertise that surfaced in our study point to an evolution in praxis that suggests important areas for further research in HCI.
Research Areas
Learn more about how we do research
We maintain a portfolio of research projects, providing individuals and teams the freedom to emphasize specific types of work