Leveraging Virtual Reality to Enhance Diversity and Inclusion training at Google

Karla Brown
Patrick Gage Kelley
Leonie Sanderson
2024 CHI Conference on Human Factors in Computing Systems, ACM


Virtual reality (VR) has emerged as a promising educational training method, offering a more engaging and immersive experience than traditional approaches. In this case study, we explore its effectiveness for diversity, equity, and inclusion (DEI) training, with a focus on how VR can help participants better understand and appreciate different perspectives. We describe the design and development of a VR training application that aims to raise awareness about unconscious biases and promote more inclusive behaviors in the workplace. We report initial findings based on the feedback of Google employees who took our training and found that VR appears to be an effective way to enhance DEI training. In particular, participants reported that VR training helped them better recognize biases and how to effectively respond to them. However, our findings also highlight some challenges with VR-based DEI training, which we discuss in terms of future research directions.