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Evaluation Metrics of Service-Level Reliability Monitoring Rules of a Big Data Service

In Proceedings of the IEEE International Symposium on Software Reliability Engineering (ISSRE) (2016), pp. 376-387
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This paper presents new metrics to evaluate the reliability monitoring rules of a large-scale big data service. Our target service uses manually-tuned, service-level reliability monitoring rules. Using the measurement data, we identify two key technical challenges in operating our target monitoring system. In order to improve the operational efficiency, we characterize how those rules were manually tuned by the domain experts. The characterization results provide useful information to operators supposed to regularly tune such rules. Using the actual production failure data, we evaluate the same monitoring rules by using standard metrics and the presented metrics. Our evaluation results show the strengths and weaknesses of each metric and show that the presented metrics can further help operators recognize when and which rules need to be re-tuned.