Designing Usable Web Forms -- Empirical Evaluation of Web Form Improvement Guidelines

Mirjam Seckler
Silvia Heinz
Klaus Opwis
Alexandre Tuch
Proceedings of the 2014 annual conference on Human factors in computing systems(2014), pp. 1275-1284


This study reports a controlled eye tracking experiment (N = 65) that shows the combined effectiveness of 20 guidelines to improve interactive online forms when applied to forms found on real company websites. Results indicate that improved web forms lead to faster completion times, fewer form submission trials, and fewer eye movements. Data from subjective questionnaires and interviews further show increased user satisfaction. Overall, our findings highlight the importance for web designers to improve their web forms using UX guidelines.