Jennifer L. Gove

Jennifer L. Gove

Jennifer Gove is a Senior User Experience Researcher at Google where she wors on mobile and tablet research in advsertising. In prior roles Jennifer has managed the Apps, Social, and Ads User Research teams at Google, conducted user research at Sun Microsystems, and created interaction designs for communication and collaboration across the internet at a start-up, Zadu. Jennifer started her career in academia, and was a University Lecturer at the Open University in the UK, where she conducted Educational Technology research. She received her Ph.D. from the University of Southampton in the UK.
Authored Publications
Google Publications
Other Publications
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    Understanding and Comparing Smartphone and Tablet Use: Insights from a Large-Scale Diary Study
    John S. Webb
    Aaron Cheang
    Proceedings of the 27th Australian Computer-Human Interaction Conference (OzCHI 2015), ACM, New York, NY, USA, pp. 427-436
    Preview abstract In recent years, smartphone and tablet ownership has shown continued growth; however, there is a lack of research thoroughly investigating the use of these devices within the general public. This paper describes a large-scale diary study with U.S. mobile device owners, examining details of smartphone and tablet use. Results provide a comprehensive breakdown of frequent activities and contexts of use, highlighting key differences in smartphone and tablet use. Activities on smartphones were found to be dominated by communication needs, while tablets were frequently used for consumption and entertainment. Both devices were most often used at home, with tablets rarely leaving the home. Within the home, smartphones were used mostly in the bedroom, and tablets in the living room. Both devices were used frequently while doing something else, such as using tablets primarily while watching TV. Conclusions discuss implications for enriching the experience of mobile devices and opportunities for future research. View details
    Understanding Tablet Use: A Multi-Method Exploration
    John S. Webb
    Proceedings of the 14th Conference on Human-Computer Interaction with Mobile Devices and Services (Mobile HCI 2012), ACM
    Preview abstract Tablet ownership has grown rapidly over the last year. While market research surveys have helped us understand the demographics of tablet ownership and provided early insights into usage, there is little comprehensive research available. This paper describes a multi-method research effort that employed written and video diaries, in-home interviews, and contextual inquiry observations to learn about tablet use across three locations in the US. Our research provides an in-depth picture of frequent tablet activities (e.g., checking emails, playing games, social networking), locations of use (e.g., couch, bed, table), and contextual factors (e.g., watching TV, eating, cooking). It also contributes an understanding of why and how people choose to use tablets. Popular activities for tablet use, such as media consumption, shopping, cooking, and productivity are also explored. The findings from our research provide design implications and opportunities for enriching the tablet experience, and agendas for future research. View details
    Designing more Effective Workshops
    Kathy Baxter
    Ethnographic Praxis in Industry Conference Proceedings, Blackwell Publishing Ltd(2010), pp. 311
    Preview abstract Ethnographic researchers are often more at home in the field than in organizational settings and designers in the open studio. We often see competing internal goals trump insights from effective research-based design proposals, presentations and reports. The Strategic Dialogue workshop prepares participants with tools for organizing collaborative stakeholder workshops that help you establish joint ownership of the meaning of research. View details
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