Yann Riche
Yann Riche is a user experience and academic researcher at Google in Seattle, WA, USA. His works spans from studying developers to consumers, with a particular focus on developer tools, computer-supported collaborative work, and consumer hardware. He obtained his Ph.D. in Human Computer Interactions in 2008 for his research on designing communication devices to support aging in place. His interests lie in how technology can support social behaviors, communities, and sustainable behaviors, and his work typically takes place at the intersection of Computer Supported Collaborative Work and Computer Mediated Communication. In his work, he relies on both user-centered and participatory design methods to ground the research outcomes in real life situation, trying to extend existing social behaviors with technology.
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'Service' is an overloaded term used in different ways across Cloud Services Platform, which could be confusing to users. To expand on previous research and further assess our object model, we conducted a study with 19 participants: 9 with mostly Operator responsibilities, 8 with mostly Developer responsibilities, and 2 with an even split of both.
Qualitative data demonstrated that participants define a 'service' as an entity that operates independently, is opaque to the consumer, sends and receives requests, and performs a defined business function. A diagram labeling exercise revealed that 'service' was the most commonly chosen term to describe the Knative service concept, and 'load balancer' was the most common term for the Kubernetes service concept. These findings were consistent when sampling moderate to advanced Kubernetes users in a follow-up study.
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