Crystal Qian
People + AI Research (PAIR).
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Take it, Leave it, or Fix it: Measuring Productivity and Trust in Human-AI Collaboration
29th International Conference on Intelligent User Interfaces (IUI ’24), ACM, New York, NY, USA (2024)
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Although recent developments in generative AI have greatly enhanced the capabilities of conversational agents such as Google's Bard or OpenAI's ChatGPT, it's unclear whether the usage of these agents aids users across various contexts. To better understand how access to conversational AI affects productivity and trust, we conducted a mixed-methods, task-based user study, observing 76 software engineers (N=76) as they completed a programming exam with and without access to Bard. Effects on performance, efficiency, satisfaction, and trust vary depending on user expertise, question type (open-ended "solve" questions vs. definitive "search" questions), and measurement type (demonstrated vs. self-reported). Our findings include evidence of automation complacency, increased reliance on the AI over the course of the task, and increased performance for novices on “solve”-type questions when using the AI. We discuss common behaviors, design recommendations, and impact considerations to improve collaborations with conversational AI.
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Understanding the Dataset Practitioners Behind Large Language Models
Extended Abstracts of the CHI Conference on Human Factors in Computing Systems (CHI EA '24), ACM, Honolulu, HI, USA (2024)
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As large language models (LLMs) become more advanced and impactful, it is increasingly important to scrutinize the data that they rely upon and produce. What is it to be a dataset practitioner doing this work? We approach this in two parts: first, we define the role of "dataset practitioners'' by performing a retrospective analysis on the responsibilities of teams contributing to LLM development at a technology company, Google. Then, we conduct semi-structured interviews with a cross-section of these practitioners (N=10). We find that although data quality is a top priority, there is little consensus around what data quality is and how to evaluate it. Consequently, practitioners either rely on their own intuition or write custom code to evaluate their data. We discuss potential reasons for this phenomenon and opportunities for alignment.
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Automatic Histograms: Leveraging Language Models for Text Dataset Exploration
Extended Abstracts of the CHI Conference on Human Factors in Computing Systems (CHI EA '24), ACM, Honolulu, HI, USA (2024), pp. 9
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Making sense of unstructured text datasets is perennially difficult, yet increasingly relevant with Large Language Models. Data practitioners often rely on dataset summaries, especially distributions of various derived features. Some features, like toxicity or topics, are relevant to many datasets, but many interesting features are domain specific, e.g., instruments and genres for a music dataset, or diseases and symptoms for a medical dataset. Accordingly, data practitioners often run custom analyses for each dataset, which is cumbersome and difficult, or use unsupervised methods. We present AutoHistograms, a visualization tool leveraging LLMs. AutoHistograms automatically identifies relevant entity-based features, visualizes their distributions, and allows the user to interactively query the dataset for new categories of entities. In a user study with (n=10) data practitioners, we observe that participants were able to quickly onboard to AutoHistograms, use the tool to identify actionable insights, and conceptualize a broad range of applicable use cases. We also describe a variety of usage scenarios from different types of users to highlight how this app can provide value in many different contexts. Finally, we present a quantitative evaluation of the tool. Together, this tool and user study contribute to the growing field of LLM-assisted sensemaking tools.
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