Fun errors: Reimagining error states to mitigate disruption cost

Interruptions in digital services are a common occurrence for users. These disruptions, however, exact a cost in terms of attention, task completion rate, and, most importantly, emotional state. While several methods currently employed by service providers attempt to address this, the paper will argue that browser games or similar interactive interfaces should become a standard mechanism to ease the aforementioned effects.

• Human-Computer Interaction and Visualization