Don’t Interrupt Me – A Large-Scale Study of On-Device Permission Prompt Quieting in Chrome
Abstract
A recent large-scale experiment conducted by Chrome has demonstrated that a "quieter" web permission prompt can reduce unwanted interruptions while only marginally affecting grant rates. However, the experiment and the partial roll-out were missing two important elements: (1) an effective and context-aware activation mechanism for such a quieter prompt, and (2) an analysis of user attitudes and sentiment towards such an intervention. In this paper, we address these two limitations by means of a novel ML-based activation mechanism -- and its real-world on-device deployment in Chrome -- and a large-scale user study with 13.1k participants from 156 countries. First, the telemetry-based results, computed on more than 20 million samples from Chrome users in-the-wild, indicate that the novel on-device ML-based approach is both extremely precise (>99% post-hoc precision) and has very high coverage (96% recall for notifications permission). Second, our large-scale, in-context user study shows that quieting is often perceived as helpful and does not cause high levels of unease for most respondents.
