Oliver Siy
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"Because AI is 100% right and safe": User Attitudes and Sources of AI Authority in India
Shivani Kapania
Gabe Clapper
Azhagu SP
Nithya Sambasivan
CHI Conference on Human Factors in Computing Systems (CHI '22), ACM (2022) (to appear)
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Most prior work on human-AI interaction is set in communities that indicate skepticism towards AI, but we know less about contexts where AI is viewed as aspirational. We investigated the perceptions around AI systems by drawing upon 32 interviews and 459 survey respondents in India. Not only do Indian users accept AI decisions (79.2% respondents indicate acceptance), we find a case of AI authority--- AI has a legitimized power to influence human actions, without requiring adequate evidence about the capabilities of the system. AI authority manifested into four user attitudes of vulnerability: faith, forgiveness, self-blame, and gratitude, pointing to higher tolerance for system misfires, and introducing potential for irreversible individual and societal harm. We urgently call for calibrating AI authority, reconsidering success metrics and responsible AI approaches and present methodological suggestions for research and deployments in India.
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Two decades ago, the advent of competency-based medical education (CBME) marked a paradigm shift in assessment. Now, medical education is on the cusp of another transformation driven by advances in the field of artificial intelligence (AI). In this article, the authors explore the potential value of AI in advancing CBME and entrustable professional activities by shifting the focus of education from assessment of learning to assessment for learning. The thoughtful integration of AI technologies in observation is proposed to aid in restructuring our current system around the goal of assessment for learning by creating continuous, tight feedback loops that were not before possible. The authors argued that this personalized and less judgmental relationship between learner and machine could shift today’s dominating mindset on grades and performance to one of growth and mastery learning that leads to expertise. However, because AI is neither objective nor value free, the authors stress the need for continuous co-production and evaluation of the technology with geographically and culturally diverse stakeholders to define desired behavior of the machine and assess its performance.
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Adapting User Experience Research Methods for AI-Driven Experiences
Kira Awadalla
Gregorio Convertino
ACM CHI 2020 (2020)
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This short paper describes how to adapt user experience research methods for artificial intelligence (AI)-driven applications. Presently, there is a dearth of guidance for conducting UX research on AI-driven experiences. We describe what makes this class of experiences unique, propose a preliminary foundational framework to categorize AI-driven experiences, and within the framework we show an example of methodological adaptations via a case study.
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