The importance of character: applying NPC interaction to chatbots

Artificial intelligence interactivity on a mass scale often revolves around conversational consumer applications, such as chatbots and virtual assistants. Video games, which contain non-playable characters controlled by AI, can offer valuable insight into the patterns and nuances of the aforementioned discussion. Specifically, this paper investigates player-game interaction in Fallout 76, a video game that implemented NPCs in a controversial manner, and suggests concomitant implications for modern AI products.