Google Research

Rise of the Chatbots: Finding A Place For Artificial Intelligence in India and US

Intelligent User Interfaces (IUI) (2017)

Abstract

This research study explores how chatbots can broadly find a place in routine daily lives. Chatbot development has increased while in many cases its purpose still remains loosely defined. Due to its novelty and relatively new technology, there is an opportunity to create meaningful experiences with chatbots in a typical person’s life. Qualitative insights were collected from 54 participants in India and the US over the course of two weeks. To identify opportunities for chatbots, we must understand how these programs are perceived and what needs exist for people. The research objectives include: 1) anticipations for chatbots 2) preferred input modalities 3) finding a place for chatbots.

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