Google Research

Towards the Perfect Infrastructure for Usability Testing on Mobile Devices

  • Rudy Schusteritsch
  • Carolyn Wei
  • Mark LaRosa
CHI '07 extended abstracts on Human factors in computing systems, ACM Press, New York, NY, USA (2007), pp. 1839-1844

Abstract

In this paper, we describe various setups that allow usability professionals to conduct effective user studies on mobile devices. We describe the factors relevant when building a solution for mobile device observation and the various designs we worked with in the Google user experience research environment as we iterated to meet changing study needs. We highlight a novel setup that is fully portable, can be used in a usability lab as well as in the field, accommodates a large variety of different mobile devices, and allows for live observation by product teams around the world.

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