Kevin M. Storer
Kevin M. Storer is a User Experience Researcher at Google, based in Atlanta. His expertise is in the domain of Human-Computer Interaction. He has authored high-impact publications on the topics of Human-Centered Programming, Developer Experience, Information Behavior, Accessibility, and The Internet-of-Things. At Google, Kevin has led strategic research for a diverse set of products, including Firebase, Google Cloud, The Go Programming Language, and Google Assistant. Kevin received his Ph.D. in Informatics from the University of California, Irvine.
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"It's Just Everything Outside of the IDE that's the Problem": Information Seeking by Software Developers with Visual Impairments
ACM CHI Conference on Human Factors in Computing Systems (2021)
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Many efforts to increase accessibility in coding for developers with visual impairments (DWVI) have focused on supporting interactions with interactive development environments and source code. However, in order to understand how to appropriately modify and write source code, developers must seek and synthesize information from a variety of disparate and highly technical sources. DWVI might benefit from technological support in this process. But, it is unclear what accessibility issues arise in technical information sources, whether accessibility impacts strategies for seeking technical information, or how best to support DWVI in this process. We conducted observations and interviews with twelve DWVI, about their information seeking behaviors. We found that, DWVI seek information in many of the same sources as their sighted peers, and the accessibility issues identified in technical information sources were similar to those in nontechnical sources. Yet, despite these similarities, accessibility considerations impacted information seeking in highly nuanced ways.
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A growing body of evidence suggests Voice Assistants (VAs) are highly valued by people with vision impairments (PWVI) and much less so by sighted users. Yet, many are deployed in homes where both PWVI and sighted family members reside. Researchers have yet to study whether VA use and perceived benefits are affected in settings where one person has a visual impairment and others do not. We
conducted six in-depth interviews with partners to understand patterns of domestic VA use in mixed-visual-ability families. Although PWVI were more motivated to acquire VAs, used them more frequently, and learned more proactively about their features, partners with vision identified similar benefits and disadvantages of having VAs in their home. We found that the universal usability of VAs both equalizes experience across abilities and presents complex tradeoffs for families—regarding interpersonal relationships, domestic labor, and physical safety—which are weighed against accessibility benefits for PWVI and complicate the decision to fully integrate VAs in the home.
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