Nicole leads the DORA team and does research and strategy at Google Cloud, following the acquisition of her startup DevOps Research and Assessment (DORA) by Google. DORA's research areas focus on understanding the capabilities and practices that drive software delivery performance and organizational performance for teams and organizations, as well as individual-level outcomes like improving productivity and reducing burnout and manual work. Nicole’s work has been published in several peer-reviewed journals and has been supported by grants from the NSF, NASA and the Gates Foundation. She is co-author of the Shingo Publication Award-winning book Accelerate: The Science of Lean Software and DevOps, and is best known for her work measuring the technology process and as the lead investigator on the largest DevOps studies to date. She has been an entrepreneur, professor, sysadmin, and performance engineer. Nicole earned her PhD in Management Information Systems from the University of Arizona, and is a Research Affiliate at Clemson University and Florida International University.